FAQ

Q. Please tell me about the shipping fee.

A. Shipping fees are the responsibility of the purchaser. Please understand that you are responsible for the shipping cost.

Shipping fee

The shipping fee is a flat rate of 400 yen for small items less than A4 size and less than 2cm thick. If you purchase larger items or multiple items, you will be charged a flat rate of 800 yen. Please note that an additional fee will be charged for delivery to Okinawa and remote islands.

Q. What kind of payment methods do you accept?

A. The following payment methods are available.

Credit card payment (VISA, MasterCard, AMEX)

Shop Pay

Apple Pay

Google Pay

Paypal

Payment at convenience stores (FamilyMart, Lawson, Ministop, Daily Yamazaki)

Q. Will there be any restock or resale of sold-out items?

A. As soon as we decide to restock or resell an item, we will notify you on this store.

Q. How can I change or cancel my order?

A. Once you have placed an order, we cannot accept any changes or cancellations. Please check the details of your order before confirming it.

If you have ordered the wrong product

If you order the wrong quantity.

If you feel that the size or color of the product is different from your image.

If you feel that the size or color is different from your image, we will not accept any changes or cancellations.

Q. I received a different product from the one I ordered. / Q. I received a product that is not what I ordered.

A.We apologize for the inconvenience, but please read our refund policy and contact us.

Q. There is an error in the screen display.

A. The screen may not be displayed correctly depending on the environment you are using. Please try again using a different device or Internet browser.

Q. I have not received my order e-mail.

A. Your e-mail may be blocked as spam. Please check your junk mail box and deactivate your domain designation.